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Professionally Managed Solutions for the Enterprise
Our Managed Services provide end-to-end operational support for all aspects of the NYSE Technologies products, allowing clients to focus internal resources on application integration and development efforts.
Through our Managed Service, clients have access to a professional talent pool of trained Technical Consultants with a wealth of experience in successful production deployments. Software version deployment for all NYSE Technologies products is available as a managed service. The service includes implementation and testing of all exchange driven changes.
Best Practice
Standardized, best practice deployment is a key feature of Managed Services. Software deployment will remain consistent across multiple client installations allowing for a fast time-to-market and production ready roll-out. The Managed Service team develops a system ‘run-book’ for each client outlining all aspects of the software deployment, procedures and monitoring.
Monitoring
Managed Services provide proactive monitoring of the full array of products. Web-based status dashboards and email alerting are available for all client installations. Pre-market system health checks and notifications give comfort to clients ahead of each trading session.
Worldwide Coverage
Managed Services uses a ‘follow the sun’ model to facilitate 24x7, 24x5 and market hours service offerings with customer support help-desks in U.S., UK and Asia.
Why choose Managed Services?
• Flexible resourcing; reducing internal operating costs
• Standardized, rapid enterprise rollouts; facilitating faster time to market
• Proactive monitoring; reducing system management overheads
• Scalability; fitting solutions of all sizes
Features
• Management of Feed Handler software
• Management of value added servers (e.g. SuperBook and MAMACache)
• Management and notification of exchange driven changes
• Operating system management
• Client helpdesk with Technical Consultants
• Pre-market system health checks and notification
• Automated monitoring and notification of all system components
• Development of a system “run-book”
• Weekly status checkpoint conference calls
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