| Convergys Corporation (Convergys) is engaged in relationship management. It operates in two segments: Customer Management and Information Management. Customer Management provides agent-assisted services, as well as self-service and technology solutions. Convergys solution set includes customer service, customer retention, sales, technical support, social interaction, collections management, back office, business-to-business, customer experience applied analytics and intelligent interaction. Information Management provides business support system (BSS) solutions. Information Management provides convergent billing and business support system (BSS) solutions and services. These solutions consist of software, partner products, integration and business consulting services. On June 1, 2010, the Company sold its Human Resources Management of Northgate Information Solutions Limited (HRM) line of business to NorthgateArinso, a human resources software and services provider. |
